Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

My TV picture is too Dark/Bright. What do I do?

Depending on the content being watched, picture settings may need to be adjusted manually. You can easily do this by accessing the TVs settings and navigating to the video section to adjust brightness as well as other video settings. If the issue persists please be with your product and contact Hisense Kenya Customer Support on 0711-111-769. Hours of Operation are Monday to Friday 8:30 am to 5:30 pm (EAT) and Saturday from 9am to 12pm (EAT)

How do I watch 4K content?

Specific Hisense TV’ models support the playback of 4K content via HDMI, USB3 or streaming service via Netflix (subscription required). If you have any questions please be with your product and contact Hisense Customer Support on 0711-111-769. Hours of Operation are Monday to Friday 8:30 am to 5:30pm (EAT) and weekends from 9 am to 4 pm (EAT)

My remote control isn’t working. What can I do?

Replace the batteries or if they are new make sure the batteries are placed correctly (negative and positive facing the right way as per the diagram in the remote itself). Pointing the remote directly at the TV press a button on any button the remote to test this has resolved the issue. If you are still having difficulties make sure you are with your product and contact Hisense Customer Support on 0711-111-769. Hours of Operation are Monday to Friday 8:30 am to 5:30 pm (EAT) and weekends from 9am to 5 pm (EAT)

I have lost or damaged my remote. How do I get a new one?

You can order a new remote control by contacting our Customer Support Centre on 0711-111-769 or sending them an email (info@hisense.co.ke)  with the model and the serial number of your Television. Hours of operation are Monday to Friday 8:30 am to 2:30 pm AEST and weekends from 9 am to 12 pm EAT.

FAQ Second Version

How can I get the latest firmware for my TV?

Hisense Customer Support provides all television firmware and is required to verify your specific television before providing any firmware. If there is an available firmware version available we will provide it immediately for you to access along with instructions on how to update it. Please be with your product and contact Hisense Customer Support on 07111 111 769. *Hisense Customer Support hours of operation are Monday to Friday 8:30 am to 4:30 pm EAT and weekend from 9 am to 5 pm EAT.

The volume of the TV doesn’t seem loud, what can I do?

All Hisense TVs have pre-set Sound Mode settings which can be adjusted by accessing the Sound Settings Menu. Audio from the TV can change depending on the size of the room it is set up in and if there is anything blocking the TV’s built-in speakers. If you need further instructions please be with your product and contact Hisense Customer Support. Hours of operation are Monday to Friday 8:30am to 5:30pm EAT and weekends from 9am to 5pm EAT

How do I get Netflix?

In 2015 Hisense released its first Netflix integrated televisions in selected Smart TV models. Television models with a dedicated Netflix button on the remote control can easily be identified as supporting Netflix. On these models, the Netflix service is pre-loaded and can be launched with the Netflix button on the remote.  If you have any questions please be with your product and contact Hisense Customer Support on 0711-111-769. Hours of operation are Monday to Friday 8:30 am to 5:30 pm EAT and weekend from 9 am to 5 pm EAT

How do I scan for TV channels if there are new ones available?

Your TV settings menu will have an option for CHANNEL, in this menu, there is an AUTO CHANNEL SCAN option. Make sure your TV is connected to an outdoor antenna that supports digital receptions then select AUTO SCAN to begin a scan for channels available. If you need further instructions please be with your product and contact Hisense Customer Support on 0711-111-769. Hours of operation are Monday to Friday 8:30 am to 5:30 pm EA and weekend from 9 am to 5 pm EAT.

How Should I to Contact if I Have Any Queries?

Contact Hisense Kenya Customer Support on 0711-111-769. Hours of Operation are Monday to Friday 8:30 am to 5:30 pm (EAT) and Saturday from 9am to 12pm (EAT)